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We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand.
All orders include tracking. The exact rate is shown at checkout before you pay.
Orders are prepared within 1 to 3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email with your tracking number as soon as your order ships.
| Destination | Delivery time after shipping |
|---|---|
| United States | 8 to 10 business days |
| United Kingdom | 5 to 8 business days |
| Canada | 6 to 8 business days |
| Australia | 6 to 8 business days |
| New Zealand | 6 to 8 business days |
These are estimates, not guarantees. Carrier delays, customs checks, weather or peak seasons can occasionally add a few days. If we cannot ship your order within the time we told you, we will email you and give you the choice to wait or to cancel for a full refund.
Every order ships with a tracking number. Tracking can take 24 to 48 hours to show updates after it is created.
For the United Kingdom and Australia, the prices shown include the applicable VAT or GST. For other destinations, any applicable taxes are shown at checkout. If import duties or taxes are charged by your country's customs on delivery and were not collected at checkout, they are the responsibility of the recipient.
Please check your shipping address at checkout. We are not responsible for orders sent to an incorrect address provided by the customer. If your tracking shows your parcel as delivered but you cannot find it, check with neighbors and your local post office, then contact us within 14 days at support@try-oyla.com and we will help.
If your parcel is lost in transit or arrives damaged, contact us at support@try-oyla.com. We will send a replacement or a full refund, at your choice, at no cost to you (see our Return & Refund Policy).